Frequently Asked Questions
Do I need to register before I can make a purchase? Yes, ModernLook is a members-only site. When you join for free, you receive our member’s only prices.
Do you have a physical store? No, we are an online-only retailer.
Are the products authentic? Yes, every product we list on our site is guaranteed with 100% authenticity. Our passion for discovering new design drives us to seek out original work.
How do I reset my password? If you are having trouble logging in, simply visit the ModernLook homepage (www.ModernLook.com) and attempt to sign in with your e-mail address. From there, you can click on the “Forgot your Password?” link in the sign-in box. Once you enter your e-mail address in the field provided, we will send you an e-mail outlining the steps on how to reset your password.
* Please note that for security reasons, the e-mail will only be valid for 12 hours from the time it was sent *
How can I check my order status? To check the status of your orders please login with your username and password and follow the tab labeled “Orders” under your account.
How can I modify an order? Our members can only cancel an order within five minutes after the order has been placed. To do so, please contact our service specialist at firstname.lastname@example.org
What’s ModernLook Return Policy? Merchandise from ModernLook is Final Sale. If any part of your order arrives damaged or is incorrect, please contact us as soon as possible.
Do you price match sales from other retailers?
If within seven (7) days of your ModernLook purchase, you find the same item sold for a lower price by a different online retailer, ModernLook will match that advertised price. Please email email@example.com to verify an eligible price match.
Our policy requires:
- Price match must be on a new item of identical style, size, and color.
- The item must be first quality.
- The retailer's promotions must be publicly visible on their site for verification.
- The retailer's website must be an authorized distributor of the brand.
- The retailer's price must be published in U.S. dollars.
- ModernLook does not consider websites which operate as an auction, discounter or liquidator as competitors and therefore will not match prices of these retailers.
- During ModernLook promotions, items can be discounted through either a price match or a ModernLook promotion, but not a combination of both.
- Our Price Match Guarantee covers new items. One price match per identical item, per customer, at the current pre-tax price available to all customers is allowed.
- Our Price Match Guarantee does not cover Competitors' service prices, pre-order and trade-in offers, eBay store offers, and special daily or hourly sales.
- Our Price Match Guarantee does not cover any financing offers, bundle offers, free items, pricing errors, mail-in offers, coupon offers, items that are advertised as limited quantity, out of stock items, clearance items, open-box items, refurbished items, pre-owned items, credit card offers, gift card offers, rent/lease to own items, and items for sale Thanksgiving Day through the Monday after Thanksgiving, whether offered by ModernLook or a competitor.
- We reserve the right to disqualify a competitor's offer for price matching based on total effective costs in cart including but not limited to shipping fees.
- Our Price Match Guarantee does not cover products shipped from or sold by third-party sellers on websites.
Do you honor price adjusting for sales and promotions on ModernLook?
If a previously purchased item is marked down within seven (7) days of the original order date, ModernLook will adjust the price of an item, once. To verify a price adjustment, please email firstname.lastname@example.org.
- Include your original order number with your request.
- Eligible refunds will be applied to your original form of payment.
Does ModernLook ship internationally? No, not yet.
Does ModernLook ship to Canada? Yes. Shipping charges include all freight, duties, broker and clearance fees.
Is my credit card information secure? Completely. We take security very seriously and it is one of our absolute top priorities here at ModernLook.
All of your data is SSL encrypted. We do not store or save any of your credit card information on our servers.